Tag: case study
6 posts tagged "case study".
Case · A cross-border e-commerce running 80k daily orders — 6 months on Chatwoot + Dify
A Shopify + WhatsApp e-commerce shop migrated from Intercom to Chatwoot + Dify. Six months of real numbers — cost, deflection, satisfaction.
Case · A B2B SaaS migrated from Intercom to Chatwoot in 6 weeks
A 2,000-customer, $2M ARR B2B SaaS completed Intercom → Chatwoot migration in 6 weeks. Full timeline, headcount, scars.
Case · A securities firm shipped a fully local AI support — the compliance path
No data egress, regulator approval, internal + external audit, DR plan. The real compliance journey for a mid-sized securities brokerage's local AI support.
Case · An online-edu promo day with 50× traffic — engineering notes
A coding-education company handled 120k conversations in 24 hours during 618 sale, AI deflection 81%. How engineering pre-tested, rate-limited, degraded gracefully.
Case · How a healthcare provider built RAG with zero PHI leakage
An internet hospital launched AI health consultations. The hardest part — PHI must never reach the LLM. Their 3-tier KB + Pipeline redaction + audit architecture.
Case · An open-source project handled a 300k Discord community with Chatwoot + Dify
A 18k-star OSS project went from drowning in Discord to clean AI + volunteer mod tiers handling 300k community asks.