Papercups
Elixir-based open-source Intercom alternative, community-driven
- License
- MIT
- Deploy difficulty
- Medium
- GitHub stars
- 6.0k
- Last commit
- 823d ago
Latest
v1.0.0 0.6k forks
176 open issues Synced 2026-05-17 What Papercups is#
Papercups is an Elixir / Phoenix open-source Intercom alternative. It edges out Rails on long-connection performance but project activity has lagged Chatwoot recently.
Reach for Papercups in two cases: your team is fluent in Elixir, or you require a strictly permissive license. Otherwise Chatwoot is the safer pick.
Strengths
- Permissive MIT license
- Elixir / Phoenix long-connection performance
- Widget styling close to Intercom
Trade-offs
- Less active than Chatwoot in recent quarters
- Elixir is less familiar to many ops teams
- Feature breadth lags Chatwoot
Best for
- Teams fluent in Elixir / Phoenix
- Small projects that only need "web widget + team inbox"